Life Health Foods (formerly Pioneer Foods) are the leading cereal and fruit snacks manufacturer for private label and own branded products to many of the leading retailers and brands in the UK, Europe, and Middle East.
Operating across four sites in the UK, Life Health Foods have exacting standards when it comes to quality and compliance, maintaining a consistent BRCGS AA Grade each year.
As a business which prides itself on continuous high quality, when they needed a software partner which enabled them to maintain excellent supplier relationships and quality practices, their decision to choose Primority was easy.
With well over 100 suppliers and more than 400 raw materials, the challenge of managing supplier compliance was significant.
Before Life Health Foods implemented Primority, supplier compliance management was carried out by email, Excel spreadsheets and Word documents.
Co-ordinating these activities and manually chasing suppliers to progress to approval was time consuming, difficult to report on and raw material specifications were in different formats created by different people over the years. This was causing the following challenges to their business:
Acquiring supplier compliance information was very time consuming.
Suppliers had to be reminded manually by email which saw a lot of time wasted and unnecessary calls to follow up.
Tracking the status of information requests was difficult.
There was no standard format for material specifications.
The number of supplier and raw materials created a large non-value added workload.
Tracking and managing NCRs on spreadsheets was non collaborative.
Primority worked closely with the Life Health Foods team to digitise their supplier and material approval questionnaires so that the process of sending, approving, tracking, and managing supplier information was more organised and complete.
We also implemented raw material goods inward checks which are populated directly from the approved material specification information that is gathered during the material approval process.
The solution helps Life Health Foods operate more efficiently and stay organised and on top of supplier and raw material information.
Now Life Health Foods always know the real-time status of all supplier documents, certificates and specifications, and that all raw materials and ingredients at intake match the approved material specification.
According to Life Health Foods, the following benefits have been delivered by Primority:
The supplier dashboard showing the Approval statuses of the various documents is very useful for helping us focus on where suppliers are dragging their feet.
The supplier questionnaire sections are easy to navigate for us and the suppliers and provide a robust audit trail of approvals and the conversation with suppliers.
Having approved raw material specifications feed through to goods inwards checks means that we can be confident that the ingredients we purchase meet our requirements and are of the highest quality and safety standards.
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