Security & Trust
Last reviewed: 9 November 2026
Food businesses trust Primority with their HACCP plans, CCP records, supplier approvals and audit evidence. This page sets out how we look after that information.
How We Protect Your Information
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
Primority is hosted on Microsoft Azure. Data locations are customer specific. Data is encrypted in transit using TLS and encrypted at rest.
Customer data is backed up at least daily and each backup is retained for at least 30 days. Business continuity and disaster recovery arrangements have a recovery point objective of every 10 minutes, with recovery to any point in time for 30 days.
Single Sign-On and Two-Factor Authentication
Customers can use single sign-on (SSO) and two-factor authentication. Each customer sets these up at their own discretion.
Access to customer data is role-based and granted on a least-privilege basis. Multi-factor authentication is required for administrative and remote access. Access rights are reviewed regularly and revoked promptly when no longer needed.
Certifications
Primority holds Cyber Essentials Plus certification.
Your Data Is Yours
Your records are always your data to keep. You can export any data out of Primority at any time, but if you decide the system is not for you and want to leave, we'll work with you to give you a bulk export of data in the structure you need.
Separate Sites, One Account
You can run multiple sites at the same time and still keep each site's records separate.
Working With Your Other Systems
Primority sits alongside the systems you already use. We can integrate with your ERP, MES, PLM, SCADA or other third-party systems through APIs. We'll discuss exactly what you would like to link and agree the scope first, so you get exactly what you need from both systems.
Moving Your Data In
Our team does the heavy lifting of moving your existing plans, specifications, documents, supplier records, certificates and approvals into Primority.
Support When You Need It
Every customer has an Account Manager, plus access to emergency support. Support hours are UK business hours (8 to 5).
Sub-Processors
- Microsoft (Microsoft Azure): cloud hosting of the platform. Location: EU/UK.
- Anthropic (Claude): optional AI features. Location: Global. Covered by Anthropic's DPA, including EU SCCs and the UK IDTA.
- DeepL: translation. Location: EU (Germany).
- OpenAI: optional AI features. Location: EU/UK.
Reporting a Security Concern
Please send security reports to connect@primority.com.
Related Pages
Questions about security? Email us at connect@primority.com.
See It for Yourself
Start with a demo and see how it works on your own site.